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Discussion topic: Sky q mini not responding

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This message was authored by queenscouse This message was authored by: queenscouse

Sky q mini not responding

My Sky Q mini box has started to display the "Please ensure your subscription entitles you to view this channel on this box" - worked fine until yesterday. Main box is working fine. I have tried all the suggestions of previous questions on this topic - resetting boxes/rebooting/reactivating cards etc but with no success.

 

Tried to find a contact phone number for help but cannot find one anywhere!

 

Any help appreciated 


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This message was authored by Laing1 This message was authored by: Laing1 Answer

Re: Sky q mini not responding

Posted by a Superuser, not a Sky employee. Find out more

@queenscouse wrote:

My Sky Q mini box has started to display the "Please ensure your subscription entitles you to view this channel on this box" - worked fine until yesterday. Main box is working fine. I have tried all the suggestions of previous questions on this topic - resetting boxes/rebooting/reactivating cards etc but with no success.

 

Tried to find a contact phone number for help but cannot find one anywhere!

 

Any help appreciated 


@queenscouse You can contact Sky by phone by dialling 150 if Sky is your phone provider or by following the link below
https://www.sky.com/help/home
scroll down to need more help click on this and you will find a phone number. If you are in ROI please change the flag at the bottom right to the ROI flag


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile

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This message was authored by Laing1 This message was authored by: Laing1 Answer

Re: Sky q mini not responding

Posted by a Superuser, not a Sky employee. Find out more

@queenscouse wrote:

My Sky Q mini box has started to display the "Please ensure your subscription entitles you to view this channel on this box" - worked fine until yesterday. Main box is working fine. I have tried all the suggestions of previous questions on this topic - resetting boxes/rebooting/reactivating cards etc but with no success.

 

Tried to find a contact phone number for help but cannot find one anywhere!

 

Any help appreciated 


@queenscouse You can contact Sky by phone by dialling 150 if Sky is your phone provider or by following the link below
https://www.sky.com/help/home
scroll down to need more help click on this and you will find a phone number. If you are in ROI please change the flag at the bottom right to the ROI flag


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
queenscouse
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This message was authored by queenscouse This message was authored by: queenscouse

Re: Sky q mini not responding

Thank you 

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