Sky q mini not connecting

[CATH1505]

My sky q box has been unplugged for 6hours and now my sky q mini won't connect to the box. Network connection is ticked. Have tried rebooting it but no joy

[Tom-W19]

Hi @CATH1505 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Chodley]

Unplugged and then plugged back in, I assume you mean?

[Mr+Flibbles+86]

We are still looking to help you @CATH1505. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks