01 Jan 2025 02:30 PM
My sky q mini boxes won’t connect to my main sky q box after a power cut
01 Jan 2025 03:22 PM
Posted by a Superuser, not a Sky employee. Find out more
@Coral+Gillespie wrote:
My sky q mini boxes won’t connect to my main sky q box after a power cut
@Coral+Gillespie Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions
then
reboot the mini box
01 Jan 2025 03:49 PM
Posted by a Superuser, not a Sky employee. Find out more
@Coral+Gillespie wrote:
My sky q mini boxes won’t connect to my main sky q box after a power cut
Try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).
If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the reset button.
01 Jan 2025 04:31 PM
Thank you very much for your help. It worked!
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