0

Discussion topic: Sky q mini boxes problem

Reply
This message was authored by Coral+Gillespie This message was authored by: Coral+Gillespie

Sky q mini boxes problem

My sky q mini boxes won’t connect to my main sky q box after a power cut

Reply

All Replies

This message was authored by Laing1 This message was authored by: Laing1

Re: Sky q mini boxes problem

Posted by a Superuser, not a Sky employee. Find out more

@Coral+Gillespie wrote:

My sky q mini boxes won’t connect to my main sky q box after a power cut


@Coral+Gillespie Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then

reboot the mini box 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
This message was authored by oldfella This message was authored by: oldfella

Re: Sky q mini boxes problem

Posted by a Superuser, not a Sky employee. Find out more

@Coral+Gillespie wrote:

My sky q mini boxes won’t connect to my main sky q box after a power cut


Hi @Coral+Gillespie 

Try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the reset button.

Coral+Gillespie
Topic Author
This message was authored by Coral+Gillespie This message was authored by: Coral+Gillespie

Re: Sky q mini boxes problem

Thank you very much for your help. It worked!

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion