Sky q mini boxes Please check your subscription entitles you to view this channel

[Craig1701]

on all my Sky q mini boxes I get an error message which says "Please check your subscription entitles you to view this channel". I have an active sky multiroom subscription. I have tried restarts and resets but nothing helps. Anyone got any ideas as I can't get to speak to a human at sky.

[Tom-W19 · Accepted solution]

Hi @Craig1701 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[SkyKing1957]

Hello can someone please escalate this for me please as I have the same problem with my sky q mini box, coming up with the message check subscription entitles. I have tried the reset on the sky q main box and on the mini box too. I've only recently had both boxes installed and would really appreciate further help if possible please.

Thanks in advance 

[Dherne]

I have exactly the same problem despite multiple reboots of both main Q box or the mini boxes - can someone please escalate this post