Sky q mini boxes Please check your subscription entitles you to view this channel

[Craig1701]

on all my Sky q mini boxes I get an error message which says "Please check your subscription entitles you to view this channel". I have an active sky multiroom subscription. I have tried restarts and resets but nothing helps. Anyone got any ideas as I can't get to speak to a human at sky.

[Tom-W19 · Accepted solution]

Hi @Craig1701 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[SkyKing1957]

Hello can someone please escalate this for me please as I have the same problem with my sky q mini box, coming up with the message check subscription entitles. I have tried the reset on the sky q main box and on the mini box too. I've only recently had both boxes installed and would really appreciate further help if possible please.

Thanks in advance 

[Dherne]

I have exactly the same problem despite multiple reboots of both main Q box or the mini boxes - can someone please escalate this post

[Leeds94]

Have also had this issue after recently cancelling my TNT Sports package. After speaking to a Sky agent, To get your Sky mini boxes back up and running, I had to completely reset one Minibox with the following steps:

Reset the settings

1. Press the Home button on your Sky Q remote, highlight Settings then press 0,0,1 and Select.
2. Select Reset, then Reset settings and select Confirm.
3. Wait for the on-screen instructions to disappear then press the standby button on the front of your Sky Q box, instead of the Home button on your Sky Q remote. 
   
   Once it reboots, you may need to re connect your Sky Q remote, you can do this by: 
4. Press and hold 1 and 3 together for 2 seconds, a red light should flash twice on your remote, then follow on screen instructions.

Your sky Q minibox should reconnect to your Sky Q main box as normal, along with all your channels again. Any other Miniboxes you have should then reconnect automatically again also. 

Hope this helps!