Discussion topic: New TV not receiving full package

This message was authored by: Micshe · ‎22 Aug 2026

We have a new TV and set up Sky but only have the basic package no sport, cinema, etc

This message was authored by: GD1 · ‎22 Aug 2026

@Micshe Which TV subscription do you have? You can check this on your MySky app or emails from Sky confirming your order.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

This message was authored by: PandJ2020 · ‎22 Aug 2026

@Micshe wrote:
We have a new TV and set up Sky

Can you explain in more detail what's happened? Your post doesn't give enough detail to usefully comment.

I am just another Sky customer and my views are my own even if you don't like the answers

This message was authored by: MightyQuinn · ‎22 Aug 2026

@Micshe wrote:
We have a new TV and set up Sky but only have the basic package no sport, cinema, etc

Hi @Micshe A new TV should not have any impact on your Sky Q box!

Welcome to the Sky Community Forum

Discussion topic: New TV not receiving full package

New TV not receiving full package

All Replies

Re: New TV not receiving full package

Re: New TV not receiving full package

Re: New TV not receiving full package

Was this discussion not helpful?

Search Sky Community

Start a new discussion