Sky q mini box programme unavailable

[Whizzy]

I had a new Sky Q Box installed a few days ago, it was also set up on a mini box in the other room.. everything worked fine for 24 hours and the next day. The mini box lost programme availability. 

I have tried most basics with switching things off and rebooting both boxes. Tried resetting everything. I feel it is a connection issue with the router but I've also tried the basics. Wired/not wired. I have now lost access to the sky apps on my sons playstations. So I can only access sky through the main box. I'm clueless to what I need to do now to get things working again. 

(Side note, it wouldn't let me sign in to your website through my WiFi, once I come off WiFi , I can log in) 

So something has happened with our router which is interfering with our sky boxes.. not sure what is going on. 

Jane

[Tom-W19]

Hi @Whizzy 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mr+Flibbles+86]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[Zillah28]

Hi I am having the same problem, I had sky q installed with a mini box it worked fine for three days and now it says programme unavailable and no signal . I tried to reset both boxes and  nothing has helped