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Discussion topic: Sky q mini box not working

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This message was authored by Chrisluke1 This message was authored by: Chrisluke1

Sky q mini box not working

My sky q mini box is not working, I have tried rebooting it and swirling it on and off and it still does not work, red light comes on box but it won't connect to tv. 

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This message was authored by oldfella This message was authored by: oldfella

Re: Sky q mini box not working

Posted by a Superuser, not a Sky employee. Find out more

@Chrisluke1 wrote:

My sky q mini box is not working, I have tried rebooting it and swirling it on and off and it still does not work, red light comes on box but it won't connect to tv. 


Hi @Chrisluke1 

If the mini is coming on it should have a green light and not an Amber/red light.

Have you tried pressing the Standby button (Amber led) on the front of the mini box.
If this turns the Q box on
Try completly resetting your mini Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the mini box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.

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