@Daryl1987 wrote:
I've had Sky Q and multiscreen now for a while. The mini box has now decided not to work, it just says Programme Unavailable. When I check settings, it says all connected both on the mini box and main box. I have got multiscreen so that's not the issue. Tried all the usual reset options but nothing has worked. I'm able to watch the apps connected to the tv (neflix etc.) but not the channels on the tv it says please check your subscription entitles you to view this channel but I know it does. Any help would be much appreciated.
Hi @Daryl1987
On the main Q box have you tried a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.
Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.
Resetting the settings will also reset:
Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.
