Sky q mini box not starting up. No green light

[katybauerlovee]

My sky Q mini box will not start up. I've tried the reset etc and the red light comes on, usual message stating to press the home button once the screen goes blank, but then the light is on Amber and I can't get anything to work. Any ideas? 

[Quoman7]

---

@katybauerlovee wrote:

My sky Q mini box will not start up. I've tried the reset etc and the red light comes on, usual message stating to press the home button once the screen goes blank, but then the light is on Amber and I can't get anything to work. Any ideas? 

---

Hi @katybauerlovee Click on the link Here and carry out the checks specified?

[katybauerlovee]

Hi @Quoman7

Thanks for the link, I did find this last night and followed it but still no joy 

[Quoman7]

@katybauerlovee  I have escalated your post to SKY they may contact you on here via speach bubble or email.

[Lisa-P1987]

We are still looking to help you katybauerlovee. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[Dave+Pirie]

Was there a fix for this? I have the same problem. My main Sky Q box & one mini bix are working fine, but the other mini box will not start. I've tried multiple resets without success. 

[Prabhu1]

I tried everything turning the main switch on and off, screen goes blank and when I press home button still red light on the mini box