Sky q mini box keeps blue screening

[Wendyian]

Our mini box keeps blue screening and getting impossible to watch on, it's not a connectivity problem as all the apps work fine, just watching TV and recordings. 

It comes back after unplugging, but often only for a few minutes, we have tried rebooting the main box, reconnecting, and it is constantly stopping, it makes is unusable as a second box. 

We're on a sky broadband connection which is having no issues, it's just the mini box. Any ideas? 

[Greenfingers001]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Hi Wendyian

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.