Sky q mini box cant get channels protected error

[Sneakypete]

My sky q mini box can't get sky channels or recordings but I an get apps ie prime.

Tried a reboot and wifi restart

[nigea99 · Accepted solution]

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@Sneakypete wrote:

My sky q mini box can't get sky channels or recordings but I an get apps ie prime.

Tried a reboot and wifi restart

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hi @Sneakypete 

The mini boxes get their feeds from the main box thus:

The first thing is to restart your main SKY Q box :

Use the remote to place it into standby mode
Then remove the power to it (either switch off at mains or remove the power plug)
Wait at least 30s
Then re-apply the power & wait for it to fully restart - this may take a few minutes.

Once the main box is restarted do the same power down on each of the mini boxes.