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Discussion topic: Sky q keeps going into standby overnight.

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This message was authored by Ron+Gulotta This message was authored by: Ron+Gulotta

Sky q keeps going into standby overnight.

Sky q keeps going into standby overnight.

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This message was authored by Babetta This message was authored by: Babetta

Re: Sky q keeps going into standby overnight.

Standby mode is in eco to save energy. Go to settings,setup, preferences and change to active. If you have minis, change them too so they stay in sinc.

Ron+Gulotta
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This message was authored by Ron+Gulotta This message was authored by: Ron+Gulotta

Re: Sky q keeps going into standby overnight.

@Babetta Hi, the standby mode is set to "none" not eco. So the box shouldn't go into standby 

 

This message was authored by oldfella This message was authored by: oldfella

Re: Sky q keeps going into standby overnight.

Posted by a Superuser, not a Sky employee. Find out more

@Ron+Gulotta wrote:

Hi, the standby mode is set to "none" not eco. So the box shouldn't go into standby 

 


Hi @Ron+Gulotta 

With Standby mode None You should still put the Q boxes into Standby with the remote when not in use.  They are not designed to be permanently left on.

Also in the early hours Sky issue a reboot command to all Q boxes regardless of Standby setting.  I assume this will put the boxes into Standby.

Using ECO here on all boxes so cannot be sure.

This message was authored by Chodley This message was authored by: Chodley

Re: Sky q keeps going into standby overnight.

Posted by a Superuser, not a Sky employee. Find out more

I think they don't go into deep sleep / cleanup and update mode in None. Thought they also wouldn't auto-standby, I must admit. Does it give a warning that it's going to do it? Is it always at the same time?

This message was authored by Babetta This message was authored by: Babetta

Re: Sky q keeps going into standby overnight.

It doesn't give a warning and it's always the same time. You csn check this if you go to help, select to view..., fix a problem and then it will be one of the articles, can't remember now and won't be able to chevk as everyone is sleeping. But no, it shouldn't do it in none. I'd still give active a go

This message was authored by Laing1 This message was authored by: Laing1

Re: Sky q keeps going into standby overnight.

Posted by a Superuser, not a Sky employee. Find out more

@Ron+Gulotta unless Sky have changed things then the Q boxes all reboot in the early hours of the morning so this may be why your box is showing the amber light when you go to use it 


I may be a Sky Superuser but I am still just a Sky customer

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