Sky q installed today and on demand and catch up not working

[OakdaleDad]

Had sky q installed today and unfortunately On Demand and Catch Up not working. 
I have full package with UHD etc. 

tried re booting box but no joy. 
any ideas how this can be resolved? Thanks 

[nigea99]

hi @OakdaleDad 

unfortunatley, I think you are suffering from  a bug at SKY's end which can affect some new customers when trying to download.

I have escalated your post to SKY who, hopefully, will be in touch.

Please see this link re the escalation and what you might see:

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

I believe they try to refresh the card which sometimes works first time but I think it can take several attempts and even then sometimes it needs some other background process

If you are using Safari I believe you must make sure that 'Hide IP adress' is not checked in settings to be able to see it - if you have difficulty finding that setting then may be try accessing here with another browser

[OakdaleDad]

Thank you. 
I will wait to hear from them. 

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

[Addie15]

Update-We are closing this session now as this matter has been resolved. If there is anything else we can help you with in the future, please do not hesitate to reach out. Thanks.