Sky q fault & offer of new sky q box but hasnt turned up

[Gemmah38]

Rang up due to constant issues last Wednesday to be told yes we can see there is a fault with your sky q box we will order you a fast track new one & took my mobile for delivery , it still not been delivered & im paying full wack for sod all services & broad band , only just renewed too so going to look into terminating , anyone else not had any deliveries ? Also doesn't show any active orders 😕 

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

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Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147