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Discussion topic: Re: Return Sky Equipment Mistake

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This message was authored by: Skyiv8hj

Re: Return Sky Equipment Mistake

Sky q not working on some features I have tried  all recommend  fixing 

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This message was authored by: Daniel0210

Re: Return Sky Equipment Mistake

Posted by a Superuser, not a Sky employee. Find out more

@Skyiv8hj 

I have moved your post into a separate thread as it has no connection to the thread you added to. 

You haven't said what features aren't working so try a reboot of the main Sky Q box, then once that’s back up and running do the same with any mini boxes if applicable -
~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button

Allow 5-10 minutes before things hopefully revert back to normal.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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