Sky q disconects from swish fibre everytime q box turned off ..

[Neil6519]

Every time I turn sky q box on to watch TV I have to reset internet connection to Swish fibre anybody got any idea why, all other devices stay connected, phone ,tablet, and computer. 

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[Neil6519]

Didn't reply as I am still waiting for the colourful bubble to appear on my screen.

[Chodley]

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@Neil6519 wrote:
Didn't reply as I am still waiting for the colourful bubble to appear on my screen.

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Apparently Safari's privacy stuff can be an issue. If you're using that browser.

have escalated again.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Neil6519  an invite to chat.

[Lisa-P1987]

Thanks for chatting to us @Neil6519 . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

[Neil6519]

Hi 

The 001 worked till sat afternoon, had connection when turned on,pressed home button 2 hours later tells me no connection. Will have to reset yet again, only sky q disconnected  nothing else.

[Neil6519]

Didn't reply inside 48 hours as it was fine till sat afternoon, then  disconnected  yet again,any thing else I can try or you all out of idea's, must have flaw in sky box's ,asked around and everyone says if you don't   have sky broadband you have problems. 

[Chodley]

Yep. This is what I lived with for 3 years until I gave up on wifi.

Except if you do have Sky broadband you also can have plenty of problems.

[JCCHK]

I have the same problem. Its driving me mad!