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Discussion topic: Sky q broadband only

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This message was authored by: Goldfish750

Message posted on ‎03 Sep 2023 04:54 PM

Sky q broadband only

Moving house, got to wait around 10 days for a dish to be fitted, can I use the Q box on broadband only while I wait? I'm still paying the subscription so still have an account. I tried unplugging the F types and it seems to work but wondered if after a certain time it would stop? Thanks.

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This message was authored by: GD1

Message posted on ‎03 Sep 2023 04:54 PM

Re: Sky q broadband only

Posted by a Superuser, not a Sky employee. Find out more
@Goldfish750 wrote:

Moving house, got to wait around 10 days for a dish to be fitted, can I use the Q box on broadband only while I wait? I'm still paying the subscription so still have an account. I tried unplugging the F types and it seems to work but wondered if after a certain time it would stop? Thanks.

No, the Q box needs a satellite signal to keep the box alive, you can use Sky Go in the meantime.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Goldfish750

Message posted on ‎05 Sep 2023 04:33 PM

Re: Sky q broadband only

Thanks GD1!

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Message posted on ‎05 Sep 2023 05:07 PM - last edited: ‎05 Sep 2023 05:07 PM

Re: Sky q broadband only

Posted by a Superuser, not a Sky employee. Find out more
@Goldfish750 wrote:

Moving house, got to wait around 10 days for a dish to be fitted, can I use the Q box on broadband only while I wait? I'm still paying the subscription so still have an account. I tried unplugging the F types and it seems to work but wondered if after a certain time it would stop? Thanks.

hi @Goldfish750 

 

You may be lucky - as @GD1 says it does need a periodic signal via Satellite to keep it alive but it may last a few days without a signal before it shuts down

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