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Discussion topic: Sky q boxes crashing

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Avatar for Elaineharris71
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This message was authored by: Elaineharris71

Message posted on ‎29 Dec 2023 09:36 PM

Sky q boxes crashing

I have two sky q boxes and they have suddenly starting crashing several times an hour. It's ever since I've changed my broadband router. 

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Avatar for Quoman7
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This message was authored by: Quoman7

Message posted on ‎30 Dec 2023 08:59 AM

Re: Sky q boxes crashing

Posted by a Superuser, not a Sky employee. Find out more
@Elaineharris71 wrote:

I have two sky q boxes and they have suddenly starting crashing several times an hour. It's ever since I've changed my broadband router. 

Hi @Elaineharris71 Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on, then do the same with any Mini boxes?

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Avatar for PandJ2020
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This message was authored by: PandJ2020

Message posted on ‎30 Dec 2023 11:08 AM

Re: Sky q boxes crashing

Posted by a Superuser, not a Sky employee. Find out more
@Elaineharris71 wrote:

 I've changed my broadband router. 

More detail please...  Changed router and/or ISP?

 

What channel settings are on the router?  Who your ISP is... etc.

I am just another Sky customer and my views are my own even if you don't like the answers
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