Issue with sky q box

[MoLatimer]

Recently my sky Q box is not switching off properly and it needs to be fully switched off and on again as it doesn't play any sound or picture, but it will bring up the tv menu. 

[SuperMatt]

Morning, @MoLatimer. I'll send you an invite to a private chat shortly and we can help you get this working for you.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141