@Cherylyn wrote:
I need a new sky q box are keep over heating and turning off I was meant to be sent a new one but nothing ever came from it
Run through the troubleshooting on here. There should be a link at the end to order a replacement box which will be sent via courier. You need to exchange the boxes on your doorstep and install the replacement yourself. Make sure you remove your viewing card from the faulty box first.
