Auto-play/auto-download not working on multi-room box in bedroom

[CraigDylan]

Hi all, auto-play/auto-download isn't  working on the multi-room box in my bedroom. It seems to be working fine on the main Sky Q box in the sitting room.

I've tried the obvious steps, such as updating the box's software, checking the settings are correct, and resetting the box by turning it off at the mains, but no joy.

Any other suggestions?

Any input appreciated.

Thanks in advance.

[Danz994]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

[CraigDylan]

OK, thanks. I've received notification of a private message, but there's no option to reply?