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Discussion topic: Sky q box

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This message was authored by: GUINNESSGIRL

Sky q box

Why is it asking me to insert card to watch anything
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This message was authored by: Laing1

Re: Sky q box

Posted by a Superuser, not a Sky employee. Find out more

@GUINNESSGIRL wrote:
Why is it asking me to insert card to watch anything

@GUINNESSGIRL has your viewing card popped out at all if not try taking it out and giving the chip a clean with a soft lint free cloth and re-insert the card 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
This message was authored by: MightyQuinn

Re: Sky q box

Posted by a Superuser, not a Sky employee. Find out more

Hi @GUINNESSGIRL   Put in the exact wording Here.

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This message was authored by: GUINNESSGIRL

Re: Sky q box

Sky q box doesn't have a card does it? I thought that was old boxes

This message was authored by: oldfella

Re: Sky q box

Posted by a Superuser, not a Sky employee. Find out more

@GUINNESSGIRL wrote:

Sky q box doesn't have a card does it? I thought that was old boxes


Hi @GUINNESSGIRL 

Q minis don't have viewing card; only the main Q box has.

First check that your viewing card is correctly inserted. Viewing card is in the right hand end of the box.
If it is in correctly there is not enough of it sticking out to grip and remove it.
Push it fully in and it will pop out slightly enough so you can remove it.
Take it out and give the chip a gentle wipe with a damp lint free cloth or E-cloth.
Ensure that it completely dry before you reinsert it chip side up and chip end in first. Push it gently fully in and you should feel a slight click when it is engaged. If it has popped out enough to remove it is not located correctly.
If you are satisfied that it is in correctly
Try refreshing your Viewing card.
Home - Settings - System info.
Highlight Viewing card number and then select Setup on the right hand side.
Then select Use this option to trigger a callback

No call is actually made but the Viewing card should be refreshed.

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