Sky q box wont download anything

[nicholas+milburn]

My sky q box says call to upgrade when I try to download anything. I've changed the settings from uhd to HD and also tried sd but doesn't work 

[oldfella]

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@nicholas+milburn wrote:

My sky q box says call to upgrade when I try to download anything. I've changed the settings from uhd to HD and also tried sd but doesn't work 

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Hi @nicholas+milburn 

Fid you change your Download preference to SD in Home - Settings - Setup - Preferences.
This needs to done on the main Q box.

[nicholas+milburn]

Yes tried that still didn't work 

[Daniel0210]

@nicholas+milburn 

To see if they can rectify this I’ve escalated your post to Sky and the Escalation Team may get in touch with you later.

Look out for an email and also a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you only have 48 hours to join the private chat or it will close automatically. If you fail to respond to each chat reply from Sky within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread regularly.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

If you are using Safari also make sure that Hide IP Address is not checked in order to see the chat bubble. If you have trouble finding this to check the settings, use another browser such as Chrome or Firefox.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

[WSDaveF]

Had SkyQ  installed 2 days ago , but it wont download any content, I have the HD Package.
I have stried setting to SD as suggested on line , still not working. 
Resolutely stays at 0%

[WSDaveF]

Update: MAnaged to update SW and rest and seems to be working......

Why  do I need to do this crap ??? it should have worked after it is installed by your engineers ...Rediculous that it didnt.!!