Sky q box won’t reboot

[MattHousman]

When I get to the "press the home button when the screen goes blank" it goes straight back to the "hello" page. I've tried unplugging for hours, cleaning the card nothing is doing it

[oldfella]

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@MattHousman wrote:

When I get to the "press the home button when the screen goes blank" it goes straight back to the "hello" page. I've tried unplugging for hours, cleaning the card nothing is doing it

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Hi @MattHousman 

Work through the following link 

https://www.sky.com/help/articles/sky-q-box-wont-turn-on#:~:text=Restart%20your%20Sky%20Q%20box,back...