Sky q box will not respond to the remote, batteries are good the remote controls the tv ok

[Beachy]

The remote batteries are good and it lights up when I press ?. The sky box will not respond to the remote although the tv will respond. I have turned everything off including the router. 

[oldfella · Accepted solution]

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@Beachy wrote:

The remote batteries are good and it lights up when I press ?. The sky box will not respond to the remote although the tv will respond. I have turned everything off including the router. 

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Hi @Beachy 

Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.

[Beachy]

Thank you I'm up and running again.

[nopic]

7 and 9 flashes but 1 and 3 don't