13 Oct 2023 01:02 PM
How do I find my box wifi password. I need the box as a wifi hub but can't find out how to connect
13 Oct 2023 01:39 PM
Posted by a Superuser, not a Sky employee. Find out more
@Anonymous wrote:
It's not sky WiFi I have got tho. Its virgin. I have tried our house password but nothing. The sky wifi is showing up full bars but not letting me on it.
May I just check that you are not trying to connect to the SKY network with your own wifi password ?
It should still be the Virgin network you connect to.
BTW we have had various reports that many people find the hotspot facility doesn't always help much
13 Oct 2023 01:17 PM - last edited: 13 Oct 2023 01:19 PM
Posted by a Superuser, not a Sky employee. Find out more@Anonymous
Where Q television boxes are in use as hotspots they have the same SSID (network name) and wireless password as the router. If Sky is your ISP and you have a Q or Sky Broadband Hub then this should happen automatically, but for other ISPs there's a manual setup required.
https://www.sky.com/help/articles/wifi-hotspots
13 Oct 2023 01:19 PM
It's not sky WiFi I have got tho. Its virgin. I have tried our house password but nothing. The sky wifi is showing up full bars but not letting me on it.
13 Oct 2023 01:28 PM - last edited: 13 Oct 2023 01:29 PM
Posted by a Superuser, not a Sky employee. Find out more
@Anonymous wrote:
It's not sky WiFi I have got tho. Its virgin. I have tried our house password but nothing. The sky wifi is showing up full bars but not letting me on it.
The SKY Wifi generated by the Main box cannot be connected to.
If you have enabled wifi Hotspots (the option is only available to set on the main box for all q boxes) it then lets your Q boxes acts as hotspots for your Home wifi (in your case Virgin)
Hae you enabled the Hotspots ?
13 Oct 2023 01:33 PM
Yes all enabled.
13 Oct 2023 01:39 PM
Posted by a Superuser, not a Sky employee. Find out more
@Anonymous wrote:
It's not sky WiFi I have got tho. Its virgin. I have tried our house password but nothing. The sky wifi is showing up full bars but not letting me on it.
May I just check that you are not trying to connect to the SKY network with your own wifi password ?
It should still be the Virgin network you connect to.
BTW we have had various reports that many people find the hotspot facility doesn't always help much
13 Oct 2023 01:50 PM
Ave just switched it off. Beginning to do ma heid in. End up smashing it against the wall lol
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