Sky q box slow to play recorded programs

[Andy268]

My sky q box has become slow to respond when going to play a recorded program, also when deleting after viewing.

I have tried a reset, also a power off and on.

I have also reset my Internet router as well.

[oldfella]

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@Andy268 wrote:

My sky q box has become slow to respond when going to play a recorded program, also when deleting after viewing.

I have tried a reset, also a power off and on.

I have also reset my Internet router as well.

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Was that a Reset settings in the hidden menu @Andy268 ??

[Andy268]

Yes it was

[oldfella]

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@Andy268 wrote:

Yes it was

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Hi @Andy268 

Have you checked your Disk space in Recordings - Manage?

[Andy268]

Yeah there is loads of space. Only about 8 programs on there.

[oldfella]

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@Andy268 wrote:

Yeah there is loads of space. Only about 8 programs on there.

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Assume you have checked your Q box software is up to date @Andy268 ?

[Andy268]

Um no I haven't.  How do you do that?

I assumed it updated itself.

[oldfella]

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@Andy268 wrote:

Um no I haven't.  How do you do that?

I assumed it updated itself.

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Hi @Andy268 

First thing to do is check if the box is on the latest Software.
See following links for latest Software versions and how to update Q software
https://www.sky.com/help/articles/sky-software-updates

https://www.sky.com/help/articles/updating-sky-box-software

[Chodley]

It does normally update itself

[Andy268]

I did the update, will see if it made any difference tonight. 

Thanks for the help.

[PandJ2020]

If it remains unresponsive then it could be a sign of a failing hard disk.

[Andy268]

OK, so it's still slow tonight.

So nothing has changed.

Any idea how I get an engineer to take a look?

[oldfella]

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@Andy268 wrote:

OK, so it's still slow tonight.

So nothing has changed.

Any idea how I get an engineer to take a look?

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Contact Sky directly @Andy268