Sky q box not working

[Sharon2667]

Says problem finding sky q box on network  network all ticked.    Q box showing with ❌.  Tried unplugging and restarting.  Not fixed problem.  Have turned off router. No difference either.   Any ideas please 

[Addie15]

Hi there, Sharon2667. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Lisa-P1987]

We are still looking to help you @Sharon2667 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks