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Discussion topic: Sky q box not working

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This message was authored by: Dtwin12

Message posted on ‎10 Jun 2023 10:55 AM

Sky q box not working

My sky q main box wasn't coming on, so you have sent me a new one but i wasn't in to exchange the old one

 

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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210

Message posted on ‎10 Jun 2023 11:08 AM

Re: Sky q box not working

Posted by a Superuser, not a Sky employee. Find out more

@Dtwin12 
You aren’t addressing Sky Customer Services here. This is mainly a forum where customers help other customers so Sky won’t automatically contact you based on your post. You will have to re-contact Sky and rearrange. If it's a doorstep swap don't forget to take your viewing card out of the faulty box. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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Avatar for lettice
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This message was authored by: lettice

Message posted on ‎10 Jun 2023 11:23 AM

Re: Sky q box not working

Posted by a Superuser, not a Sky employee. Find out more

Did you receive your replacement box, or did the courier return it as you were not in? Not sure by what you have posted.
Normally, you will get another date for the courier to attempt delivery.

Have you checked your order tracking in your MySky app or online account? It may show some info on what to do next.

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Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
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