Sky q box not working

[AEBF]

My sky Q box keeps rebooting and going off 

[oldfella]

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@AEBF wrote:

My sky Q box keeps rebooting and going off 

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Hi @AEBF 

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

[AEBF]

tried all that 

[AEBF]

You can't access any of it the box doesn't come on at all 

[oldfella]

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@AEBF wrote:

You can't access any of it the box doesn't come on at all 

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Hi @AEBF 

Have you tried pressing the standby button on the front right of the box (Amber led)?

If this brings the box on 

Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.

[AEBF]

No that didn't do anything 

[oldfella]

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@AEBF wrote:

No that didn't do anything 

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Hi @AEBF 

Try the recovery procedure in the following link

https://www.sky.com/help/articles/sky-q-box-wont-turn-on 

[AEBF]

Yes we did all that before trying to make contact 

[oldfella]

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@AEBF wrote:

Yes we did all that before trying to make contact 

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Hi @AEBF 

If you have been completely through the link I posted and cannot solve your issue then you need a replacement Q box.

[AEBF]

How do I get one ? 

[oldfella]

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@AEBF wrote:

How do I get one ? 

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Contact Sky @AEBF