10 May 2023 06:16 PM
My sky Q box keeps rebooting and going off
10 May 2023 06:16 PM
Posted by a Superuser, not a Sky employee. Find out more
@AEBF wrote:
My sky Q box keeps rebooting and going off
Hi @AEBF
Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.
Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.
Resetting the settings will also reset:
Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.
10 May 2023 06:21 PM
tried all that
10 May 2023 06:22 PM
You can't access any of it the box doesn't come on at all
10 May 2023 06:37 PM
Posted by a Superuser, not a Sky employee. Find out more
@AEBF wrote:
You can't access any of it the box doesn't come on at all
Hi @AEBF
Have you tried pressing the standby button on the front right of the box (Amber led)?
If this brings the box on
Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.
10 May 2023 06:42 PM
No that didn't do anything
10 May 2023 06:44 PM
Posted by a Superuser, not a Sky employee. Find out more10 May 2023 07:55 PM
Yes we did all that before trying to make contact
10 May 2023 08:00 PM
Posted by a Superuser, not a Sky employee. Find out more10 May 2023 08:01 PM
How do I get one ?
10 May 2023 08:08 PM
Posted by a Superuser, not a Sky employee. Find out moreNo problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 90 minutes
New Discussion