Sky q box not working

[Mikeyb22]

Ive had this sky q box for 5 years without an issue until 3 weeks ago and now it need resetting every day, multiple different issues. No sound, then can't change channel, no signal, no Internet connection. Ive rang technical and performed soft reset then bit the bullet and perform hard drive reset which lost all my recording. Still not working, does it need replacing

[Chris18-12]

I've had mine for a similar time period and the same thing has started to happen. Assume it will just need changing if doing the hard reset hasn't fixed it? 

[Invisiblename]

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@Mikeyb22 wrote:

Ive had this sky q box for 5 years without an issue until 3 weeks ago and now it need resetting every day, multiple different issues. No sound, then can't change channel, no signal, no Internet connection. Ive rang technical and performed soft reset then bit the bullet and perform hard drive reset which lost all my recording. Still not working, does it need replacing

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When you contact Sky & they agree a box swap, don't forget to take your viewing card out of the old one before you give it to the courier

[Daniel0210 · Accepted solution]

@Mikeyb22 

In addition to the advice from @Invisiblename also accept the power cable the courier brings in case it's a different fitting to the one you have already.