Sky q box not resetting after Hard drive reset

[PaulJeffery]

I've followed the instructions to rest the hard drive on my sky q box as advised by the sky support team.  The box is now loading a page saying "you will be ready to go in a couple of minutes" which stays on for about 5 mins then the fan ramps up and the box restarts and goes to the same message again. This has happened several times now and it's gone no further. 

[Mr+Flibbles+86]

Hi there @PaulJeffery , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[MADS1267]

This is happening to me right now and I can't watch the boxing 😫 what was the solution please?

[Tom-W19]

Hi @PaulJeffery 

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[Addie15]

Hi there, @MADS1267.  I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[PaulJeffery]

Issue was terminal and had to order a replacement sky q 2tb box. Came in 2 days so all sorted and back working in time for the boxing. 

thanks 

[Lisa-P1987]

Thanks for chatting to us @MADS1267 . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks