Sky q box not connecting to router

[Sargent78]

Sky Q box has lost connection to router and WPS WONT CONNECT

[Greenfingers001]

Hi there @Sargent78 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Hi @Sargent78 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[Quoman7]

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@Sargent78 wrote:

Sky Q box has lost connection to router and WPS WONT CONNECT

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Hi @Sargent78 Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on?