Sky q box needs to be authorised?

[User11]

Hello, trying to connect multi screen box to main sky q box. Multi box is not connecting to sky q box. Sky q box displays following error message attached. Reactivating box does nothing.

 

[Mr+Flibbles+86]

Hi there @User11, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

We are still looking to help you @User11 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[elpedro1978]

I have the same issue today Was there a resolution? Sky sending an engineer in 10 days - not good enough!