Sky q box keeps freezing

[KHR]

My sky q box keeps freezing in standby mode. This is cured by switching it off at the wall and back on again. Obviously this is irritating and needs a longer term fix. How do I speak to a human being at sky to arrange an Engineer to look at the box?

[Greenfingers001]

Hi there @KHR , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147