Discussion topic: Sky q box hard drive issue

This message was authored by: Leisa.W · ‎18 Feb 2025

My Sky box is not working due to hard drive issues .

Have booked engineer but want to book an earlier date

This message was authored by: Daniel0210 · ‎18 Feb 2025

Any date you've been provided with is already the earliest possible date in your area.

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: PandJ2020 · ‎18 Feb 2025

@Leisa.W wrote:
...but want to book an earlier date

As above, there's unlikely to be one.

Can you not asking for a box swap via courier? (You don't really need an engineer)

I am just another Sky customer and my views are my own even if you don't like the answers

This message was authored by: Laing1 · ‎18 Feb 2025

@Leisa.W wrote:

My Sky box is not working due to hard drive issues .

Have booked engineer but want to book an earlier date

@Leisa.W if you work through the link below it should lead you to ordering a replacement box that will be send out to you and swapped for your non-working box

https://www.sky.com/help/articles/sky-q-hard-drive-errors

I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
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Discussion topic: Sky q box hard drive issue

Sky q box hard drive issue

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