Sky q box freezing

[nicholas+milburn]

My sky q box has started to freeze every so often and the picture goes off. Only way to get it to come back on is turn it off at the wall I've done an update but still doing it any ideas what else to try?

[Tom-W19]

Hi @Nicholas+milburn 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147