Sky q box freezing everyday

[Roverdog27]

Every morning our sky q box is frozen in standby and we have to unplug and restart it every morning, and new it freezes when we try and switch it on in the evening as well.

[oldfella]

---

@Roverdog27 wrote:

Every morning our sky q box is frozen in standby and we have to unplug and restart it every morning, and new it freezes when we try and switch it on in the evening as well.

---

Hi @Roverdog27 

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

[Roverdog27]

Done all this, and still no difference. In fact we now have the added error, of sound but just a black screen. As I understand it I do not own the sky q box, so how do I report this?

[mr.tickle]

---

@Roverdog27 wrote:

Done all this, and still no difference. In fact we now have the added error, of sound but just a black screen. 

---

Based on your wording, I have a hunch that what you are describing is a known bug.

Please try this work-around next time it happens: instead of using the remote control to bring the box out of standby, physically press the button on the front panel to bring it out of standby (the one with an orange light in the middle of it which will then turn green). There's no need to power-cycle the box if this works, and it's already been reported and we are awaiting newer firmware to fix it. Then carry on using the remote as normal.