@PhilWales wrote:
BT hub is connected to internet. Sky q WiFi connection dropping out and not auto reconnecting. Tried hardwiring using Ethernet but doesn't work
Hi @PhilWales
When Q boxes are connected by Ethernet you can then switch off all Q box WiFi.
(provided you have no mini boxes on WiFi)
On the main Q box first carry out a Network reset with the Ethernet connected.
Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Select connect wired to non Sky Router. Do not carry out any WPS and just wait for the box to connect. It may take a couple of minutes. If it does not connect there is an issue with the Ethernet connection.
Provided you have no mini boxes on WiFi as soon as it connects go into the Q box hidden menu and turn off WiFi.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Go to Network to turn off both bands of WiFi. Confirm before exit.
