Sky one problem

[Geo12345]

When I try to download a sky one programme a message comes up saying 'please check your subscription entitles you to view this channel on this box' when obviously I should have access to sky one 

[oj01]

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@Geo12345 wrote:

When I try to download a sky one programme a message comes up saying 'please check your subscription entitles you to view this channel on this box' when obviously I should have access to sky one 

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Are you trying to Download it in HD without having the HD subscription?

[Geo12345]

No, it has always worked, haven't changed anything, isn't working since yesterday 

[Laing1]

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@Geo12345 wrote:

No, it has always worked, haven't changed anything, isn't working since yesterday 

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@Geo12345 Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions