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Discussion topic: Sky not working

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This message was authored by: Jake131

Message posted on ‎10 Mar 2024 11:59 AM

Sky not working

Working in main room but not on other sky q boxes 

 

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This message was authored by: Daniel0210

Message posted on ‎10 Mar 2024 12:09 PM

Re: Sky not working

Posted by a Superuser, not a Sky employee. Find out more

@Jake131 

We would need more info in order to offer advice. Any error messages? 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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This message was authored by: Laing1

Message posted on ‎10 Mar 2024 12:13 PM

Re: Sky not working

Posted by a Superuser, not a Sky employee. Find out more
@Jake131 wrote:

Working in main room but not on other sky q boxes 

 

@Jake131 If you mean your mini boxes aren't working 

 

Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then

reboot your mini boxes 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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