sky has not been working since Saturday. There's a message on the screen saying "to use this service, you need a satellite signal". Nothing has changed at the house, the satellite has never been touched. I called the sky number but was redirected to here. Please can someone sort the issue as soon as possible
Posted by a Superuser, not a Sky employee. Find out more
@Leedubignon You aren’t talking to Sky Customer Services here. This is a forum whereby customers try to help other customers.
If it displays no satellite signal take a look at the troubleshooting on the appropriate section of this link. https://www.sky.com/help/articles/sky-tv-no-satellite-signal You may then need to contact Sky and arrange for an engineer to check the alignment of your dish. Be aware that if you’re on a communal dish system you’ll have to contact your landlord or building management company rather than Sky.
▪️ I AM NOT A SKY EMPLOYEE ▪️ [I only provide help on the forum boards so Private/Direct Messaging is switched off] ▪️ Sky customer since 2001 with: Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
Like you I'm a customer here, Sky Employees are clearly identified as such. 43" Glass TV & Puck Whole Home Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
