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Discussion topic: Sky not working at all.

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This message was authored by: DC_

Sky not working at all.

Cannot access anything, not, sky, apps 

 

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This message was authored by: daveNOS

Re: Sky not working at all.

Posted by a Superuser, not a Sky employee. Find out more

@DC_ You need to provide more information if you want anyone or try and help, what exactly is happening when you try to access anything? 

This message was authored by: oldfella

Re: Sky not working at all.

Posted by a Superuser, not a Sky employee. Find out more

@DC_ wrote:

Cannot access anything, not, sky, apps 


Hi @DC_ 

Have you tried rebooting your Q box?
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

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