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Discussion topic: Sky not geting signal on some channels

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This message was authored by: Djjag

Sky not geting signal on some channels

I am getting that message on a few channels and some are pixilated on and off. I have reset box a few times strange thing is. It happened after a powercut in my area. I have a communal dish for my building. What do I do now?

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This message was authored by: Daniel0210

Re: Sky not geting signal on some channels

Posted by a Superuser, not a Sky employee. Find out more

@Djjag 
A message displaying ”no signal” tends to be generated from your TV and normally means your TV’s not seeing the Sky box on the relevant HDMI input.

If a message displays “no satellite signal” it relates to your Sky Q box, so firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s likely to be a dish alignment issue so check the troubleshooting in this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q

As you are connected to a communal dish you need to liaise with your building management company / landlord who will have their approved engineers to contact. Perhaps check with neighbours first to see if they are having the same issues. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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