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Discussion topic: Sky multiroom stuck on step 2 of 4 and the screen is green.

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This message was authored by Rhianwen This message was authored by: Rhianwen

Sky multiroom stuck on step 2 of 4 and the screen is green.

Tried to set up my sky q mini multiroom upstairs. Can't get past this screen. Once the wps turns green, the screen also turns green. 

 

Thanks.

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This message was authored by oldfella This message was authored by: oldfella

Re: Sky multiroom stuck on step 2 of 4 and the screen is green.

Posted by a Superuser, not a Sky employee. Find out more

@Rhianwen wrote:

Tried to set up my sky q mini multiroom upstairs. Can't get past this screen. Once the wps turns green, the screen also turns green. 

Thanks.


Hi @Rhianwen 

The screen you have shown is telling you to press the WPS on the nearest Q device.

This would normally be the main Q box or a Sky Q Booster or the Router if you are on Sky Broadband.  
ie the nearest Q device.

You must do this within 2 minutes of the mini WPS starts flashing.

Rhianwen
Topic Author
This message was authored by Rhianwen This message was authored by: Rhianwen

Re: Sky multiroom stuck on step 2 of 4 and the screen is green.

I've done this about 5 times, it connectd and then freezes on a green screen. I've also restarted the main sky q box and then tried again, it doesn't work. 

This message was authored by Grandeyamon This message was authored by: Grandeyamon

Re: Sky multiroom stuck on step 2 of 4 and the screen is green.

I also have the exact same problem ... have you found a solution

Rhianwen
Topic Author
This message was authored by Rhianwen This message was authored by: Rhianwen

Re: Sky multiroom stuck on step 2 of 4 and the screen is green.

I split the wifi from 5 to 2.4, then connected it on that wifi and it didnt crash! Hope that helps. 

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