Sky mini box

[Bec2923]

My sky mini box upstairs seems to go all fuzzy on recordings but the one down stairs doesn't

[Daniel0210]

@Bec2923 

Any error message displayed? Have you tried a reboot?

Try a reboot of the main Sky Q box, then once that’s back up and running do the same with any mini boxes if necessary-
~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button