Sky mini box

[Jocru22]

Why is our sky mini box upstairs always getting unconnected from the downstairs internet or sky Q box. 4/7 nights a week we watch tv fine downstairs and then come to bed to watch and it tells us it's not connected and we have to go down and reboot sky Q etc to get it working. Surely we shouldn't have to keep doing this 

[Tom-W19]

Hi @Jocru22 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Jocru22]

Thanks Tom. Altho spoke to someone on the phone yesterday who wasn't much help as they can't help if it's working at the time that I call!!!

[Mr+Flibbles+86]

We are still looking to help you @Jocru22. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks