I have cancelled multiroom but have not received a package to return my box.

[NatalieMc2]

I have cancelled multiroom but not received a package to return my box. 

[Jones_The_Cat]

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@NatalieMc2 wrote:

I have cancelled multiroom but not received a package to return my box. 

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How long ago did you request it? It can take several weeks before returns packaging is sent out. 

[Daniel0210]

@NatalieMc2 
If you’ve successfully cancelled your Multiscreen subscription Sky should send out returns packaging near the end of the cancellation period, [31 days for Sky Q box(es)], to the address that the subscription was registered at. 

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

If you haven’t anything suitable contact Sky again and ask if they’ll re-send. Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.