06 Nov 2023 07:52 PM
We got a new router and since then our sky q mini box is not working. We can't even get the controller to work with the box. We've tried pulling out leads and resetting etc. Thanks
06 Nov 2023 07:56 PM
Posted by a Superuser, not a Sky employee. Find out more
@Gaz8 wrote:
We got a new router and since then our sky q mini box is not working. We can't even get the controller to work with the box. We've tried pulling out leads and resetting etc. Thanks
Hi @Gaz8
First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)
note: some features may take up to 5 minutes to return.
Reboot the mini as above.
If you had to press the standby button on the front of the mini to turn it on Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.
If the mini still does not connect try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).
If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.
06 Nov 2023 08:20 PM
Amazing. Thank you. Thats us connected. Thanks
23 Mar 2024 04:00 PM
The mini box in my cabin will not connect to broadband or my controller.
I do not have a new router and not sure why this has happened. I have reset everything and tried to connect by pressing wireless buttons on other boxes.
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